Adoption design for digital health

We make digital health products indispensable.

upta designs and runs the adoption programme behind digital health rollouts.
The strategy, the role-specific content, the hub clinicians land in, and the evidence it worked.
One partner accountable for whether your product gets picked up.

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The cost

When adoption is left to chance

01Slow implementationsGo-live dates slip while training is improvised.
02Low clinician confidenceUsers hesitate, revert to paper, ask a colleague.
03Weak utilisationLicences bought, seats quiet, value unproven.
04High support burdenThe same question answered forever, at your cost.
05Difficult renewalsNo evidence of value when the contract comes up.
upta closes the adoption gap.
“People don't adopt products because they complete training, they adopt them because they experience the product's value and feel confident using it.”
Where Upta drops in

Any point in the lifecycle.
Not just the week before go-live.

01
Contract signed
Written into the mobilisation plan.
02
Kick-off
Roles and workflows mapped early.
03
Build & config
Content built on the real configuration.
04
Pre go-live
Pathways, champions, readiness tracking.
05
Go-live
Support aimed where confidence dips.
06
Early life
First 90 days: hypercare, new starters.
07
Plateau
Quiet seats: health check and refresh.
08
Releases
Every version explained, per role.
How Upta is structured

Not three products.
Three stages of one journey.

Stage 01
Implement
Launch successfully.
Adoption designed, built and orchestrated around a go-live: blueprint, role pathways, content and readiness tracked to the date.
Per implementationAround go-live
Stage 02
Boost
Increase utilisation.
Adoption re-energised where a live product has plateaued: quiet seats diagnosed, content refreshed, campaigns run per role.
Per productAlready live
Stage 03
Embed
Keep products indispensable.
The hosted hub kept current plus the reporting that keeps adoption visible: new starters, refreshers and release content.
OngoingContinuous
Role-specific training

The right training.
For the right role.
At the right moment.

Everyone lands in the same hub. It reads their role and surfaces only the pathway that applies, produced in-house and refreshed every release.

Still
1:32
Walkthrough
Patient registration changes
Reception Lead7 modules · 38 min
Still
2:47
Screen capture
Enrolling a virtual ward patient
Discharge Practitioner9 modules · 52 min
Still
2:05
Motion graphic
Navigating the data centre
Operational Lead8 modules · 41 min
Still
2:00
Release content
Release 11.8: what's new
Heart Failure Team4 modules · 16 min
The adoption team

A clear team.
Clear ownership.
No ambiguity.

Straightforward responsibilities and meaningful reporting, with no vague consultancy titles. Each role has a purpose, each workstream a named owner.

01
Adoption LeadProgramme owner
Leads strategy and delivery, works alongside your implementation and customer success teams, and reports decisions and recommendations.
Strategy & deliveryStakeholders & championsRisks & dependenciesReporting
02
Learning StrategistTraining & readiness
Builds and runs the training schedule, aligns it to go-live milestones, and targets intervention where readiness is short.
Training scheduleSessions & attendanceCompetency & readinessGap analysis
03
Learning DesignerContent & pathways
Turns product knowledge into film, motion graphics, walkthroughs and quick guides, designed around real user workflows.
Film & motionGuides & job aidsRole pathwaysRelease updates
04
Platform ArchitectHub & reporting
Configures the hub, enables branded access to content, and supports integrations, reporting and reliability as you scale.
Hub configurationBranding & accessIntegrationsReporting
Commercial leverage

Walk into the renewal with
evidence, not anecdotes.

Today
Today, your account lead brings licence numbers, training completion and a strong relationship.
With Upta
With upta, they bring months of adoption insight, benchmarked against comparable implementations, with clear evidence of value delivered.
The Upta Hub

A single front door to adoption.

Role pathways Readiness tracking Release content White label · optionality
academy.clientname.co.uk
Adoption hub
Wednesday, 12 March
Welcome back, Sarah
Ward Nurse · Cardiology · Royal Liverpool
Go-live in
12 days
Mon 24 Mar · 07:00
Today's tasks 2 of 3 complete
Your champion Dr J. Ahmed · Cardiology lead
78%Ready
Clinical readiness
+12 this week
Core pathwayComplete
Medication safetyComplete
Referrals & escalationIn progress
Screen capture 2:00
What's new · release 3.4
Release 3.4 in two minutes
Watched
Live-action film 4:12
Your pathway · next up
Bulk discharge summaries
1:40 remaining
Motion graphic 2:47
Escalation · your role
When to escalate, step by step
Not started
“Training no longer needs to exist in isolation,
It's embedded across the entire customer journey.”
Request the detail

Tell us which one, and a line about why.

No forty-field form, no discovery call to get the document. We read every request ourselves and reply personally, usually the same day.

Partner PackFor partners & operators
What Upta does, how a programme runs alongside your implementation team, what changes at go-live, and what your team keeps hold of.
Investors BriefFor investors
The market we sit in, the method, the product roadmap from hosted hub to embedded layer, and where the work compounds.
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